Tuesday, May 15, 2007

A Preview to Reality: Free Ticket

While there is still one year left to me as a student, my two-week sojourn to the world they called “reality”, which I was rather forced to face with due to some unconquerable forces, has been able to bring some important realizations to me – an experience worthy to be remembered Tiring as it was, I, together with some fifty college students, had to stay up in the middle of the night listening to the product training lectures, doing role-plays and hands-on, and (yes) taking check up quizzes – at least for the first week. Now, I can affirm to the adage that life is a continuing learning process that never ends in school – if not life itself.


Since I was with my colleagues (Burn, Davis, Glo, Aiza, Abby, Just), adapting to the environment has been easy (not to mention, some FEU friends were also with us). School competition has been apparent since the group was a pack of students from various universities: Far Eastern University, University of the Philippines – Diliman and Los Baños, University of Sto. Tomas, Pamantasan ng Lunsod ng Maynila, among others.

I am just so proud to say that, at this early, Far Eastern University is able to train me to be competitive and adaptive!

Tamaraw Linguists

We had our ‘on calls’ during the second week. Fortunately enough, our schedule was set in the morning (forget about the night differential!). For some reasons, I was requested for an over-time and even offered my bosses voluntary services (haha, I’m really a volunteer at heart and proud of it!). For 32 hours, I experienced talking with various kinds of foreign customers, who are for the most part, Americans – young and old, demanding, tough, pleasing, sweet-sounding, awesome, gentle, Spanish, Chinese, Filipino… At this moment, I just missed my Lawson, Sir Ervs, Ms. Thea, Sir More, Ms. Che, friends, the pantry, Garnet Mini-stop, our customers… in short, TeleFlora :(


Sir Ervs, Ada, Jing, Japi, Ms. Thea, Ms. Che





with Juicy Burn ;)

with Glo

with friend, Jing (of PLM)

with Ada

with Ms. Thea, one of our trainers

my AX91 and soft phone


Realizations:
Graveyard shift means slow death.
Coffee is important.
Every cent counts.
Competition is apparent esp. among UAAP schools
Campus life means comfort.

1 comment:

The Juz said...

competition is everywhere, even to non-UAAP schools. even in FEU studs themselves (mass comm and elc).

yah, i miss everybody too (especially, ***)

and sadly, my call-center journey is 99.9% over! Good luck to everyone (including you) who will venture in this field.